WNS General Manager Vacancies – Graduate Candidates Can Apply

WNS General Manager Vacancies

WNS General Manager Vacancies – Graduate Candidates Can Apply

WNS General Manager Vacancies 2024 :- Dear prospective applicant, the WNS Global Services (WNS) invites individuals with a minimum qualification of Graduate to apply for General Manager Vacancies within the organization. This exciting opportunity offers a chance to contribute in the WNS Global Services while utilizing your educational background and skills. As a Graduate qualified candidate, you are encouraged to apply and be part of a dynamic team dedicated to serving the WNS Global Services. Your educational attainment at the Graduate level positions you as a valuable candidate for these vacancies, and we look forward to considering your application.

Name of Recruitment WNS Vacancies
Name of Post General Manager
Salary Not Disclosed
Job Location Cape Town, Western Cape
Job Qualification Graduate
Closing Date On Going

WNS General Manager Vacancies 2024 Full Job Description

  • The Individual is responsible to drive high levels of Customer & Applicant satisfaction by monitoring transactions across our service lines and gathering and analyzing the Voice of Customer in order to drive improvements
  • Manage and lead a team of Transactional Quality resources and Managers, and drive accuracy and SLA compliance for INS processes
  • Plan, direct or coordinate quality assurance program across all sites
  • Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends
  • Ensure compliance of all quality control documentation, document change activities and record retention requirements
  • Work as a point of contact to drive conversations with Stakeholders and Account leaders, to ensure appropriate staffing, training, utilization and effectiveness of TQ function for aligned accounts
  • Lead client conversations on accuracy and SLA compliance, ensure effective coaching and feedback, audit sampling, and other TQ methodologies are adequately designed and implemented
  • Mentor the team in remediation of high impact errors, root cause analysis.
  • Work closely with Operations, Compliance, Training, Products and Technology teams to prioritize and drive ideas for process improvements
  • Identify opportunities to rationalize QA effort, and automation of QA activities.
  • Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions
  • Take responsibility for project activities including work estimation, planning, stakeholder management and project quality
  • Drive inputs from VOC for SLA / Accuracy / Quality Improvements
  • Contribute and present in client/customer reviews/meetings
  • Creating various approaches, negotiating and fostering relationships with internal partners
  • Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives
  • Complex change management through collaborating and influencing


  • Graduate, preferred prior experience of Insurance domain and TQ.

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