Core Group Call Centre Agent Vacancies – Matric Candidates Can Apply Before 01 February 2024

Core Group Call Centre Agent Vacancies

Core Group Call Centre Agent Vacancies – Matric Candidates Can Apply Before 01 February 2024

Core Group Call Centre Agent Vacancies 2024 :- Dear prospective applicant, the Core Group invites individuals with a minimum qualification of Matric to apply for Call Centre Agent Vacancies within the organization. This exciting opportunity offers a chance to contribute in the Core Group while utilizing your educational background and skills. As a Matric qualified candidate, you are encouraged to apply and be part of a dynamic team dedicated to serving the Core Group. Your educational attainment at the Matric level positions you as a valuable candidate for these vacancies, and we look forward to considering your application.

Name of Recruitment Core Group Vacancies
Name of Post Call Centre Agent
Salary Not Disclosed
Job Location Johannesburg, Gauteng
Job Qualification Matric
Closing Date 01 February 2024

Core Group Call Centre Agent Vacancies 2024 Full Job Description

Responsibilities:
  • Provide support, assistance and resolution in line with the iStore trading hours
  • Achievement of targets
  • Adherence to contact centre processes and procedures
  • Handle complaints, answer queries and provide support and general information
  • Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings
  • Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
  • Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
  • Technical support: Resolving technical issues telephonically and possibly researching technical issues
  • Status queries: Assist customers with queries on all repairs in progress
  • Call logging all incoming telephonic requests
  • Customer service

 Requirements:

  • Matric Certificate
  • South African ID
  • At least 1 year of experience in a Call Centre

Key Attributes:

  • Professional
  • Friendly
  • Confident
  • Empathetic
  • Good verbal and written skill
  • Good Telephone etiquette

Apply Now

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